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FinTech is a hot topic and this Journal article touches on the developments of FInTech in the hotel. The standout line touches on how cloud payments can, "connect to a booking engine to drive commission-free bookings and the payment system..."

This article discusses the PMS system Maestro who reached out to it's current customers in 2023. They are independent hotels and wanted to gain insight to their wants, needs, likes and dislikes related to training, operations optimization, functionality, deployment flexibility so they can gain close relationships with their customers. They responded back and wanted intuitive software adaptable with flexibly training options; free upgrades to new versions; cloud hosting in "any" cloud for easy accessibility: support of touch and mobile devices to streamline service engagement.

The eMenu has many potential to improve your business. This device you can create unique banding to highlight what makes you outstanding, grow social media and have opportunities to run ad's on specialties.

This article focuses on ways that eMenus can be beneficial to restaurants. With so much competition in the restaurant business, restaurant owners must constantly find ways to improve and make it more notable. An eMenu is a way to keep things fresh. For starters, it offers a sense of personal branding in a way that one is able to personalize the menu with a branding that sets apart from competitors. In addition, social media integration also helps with the branding by enhancing reach to possible customers. Finally, advertisement is a big part of the eMenu. Specialties within the restaurant may be advertised which will feel personal to the guest.

While Airbnb is still one of the larger competitors the hotel industry is up against, at the NYU Hospitality Conference, a new possible disruptor was brought into question. Speakers began to discuss the possible disruption that online services like Google and Amazon to name a few. The advantages that these companies have, should they dive into the realm of hospitality, is the sheer amount of information that these sites contain about the consumer. Although they have this extensive data, they are lacking in interpersonal experience as these companies don't deal with the consumer physically. The hotel industry however, leads far ahead of these companies in this regard, as it's what they've been known for. However, for the hotel industry to ultimately come out on top, they will need to partner with these companies and work together, rather than be taken down. 

In this article, it is described why hotels are not as open to new innovative technology. Although they are now competing with companies like Airbnb, hotels still have a hard time adapting to new technology as they may need to change their infrastructure, or it cost too much to obtain. Overall, this article makes it clear that in order for hotels to compete in this new competitive market, they will need to continuously keep up with new forms of technology to stand a chance.

"Technology and innovation are what have helped, even saved, restaurants as they transform how they operate to not just survive, but thrive, in this new connected and contactless era" "Third-party food delivery apps like UberEats, Foodpanda, or Door Dash will continue to be an important solution for those not able to offer in-house ordering and delivery services" "Contactless technology is going mainstream, and it's not just about placing an order online, but also about paying with a smartphone, smartwatch or smartcard via an app or touchless device" "technology-enabled reservation systems, restaurants can manage seating, waitlists, customer loyalty and dining preferences as well as collect vital client data be it for contact tracing or market insights" "Kitchen Display Systems (KDS) are a digital menu board for kitchen staff helping restaurants streamline back-of-house operations" "companies like Winnow are helping restaurant owners and managers cut food waste and costs and run their businesses more efficiently and sustainably" "auto-scanning barcodes with smartphone cameras on posters, tables, coasters, doors or websites allows customers to access online menus, order and pay - without contact" "air purification technologies to promote 'clean air'" https://diigo.com/0lmspn

Some of these technologies such as food delivery services, and conctactless payments I have grown used to as a consumer. However, technology like KDS to improve the back of house operations or air purification technologies are more behind the scenes type of technologies that I have not given much thought so I found this article interesting.

Many restaurants are adapting to a new reality. Some of the digital trends to watch in 2022 are as follows: 1. Online ordering systems and delivery apps - Food delivery market worth more than $150 billion globally. 2. Contactless payment estimated to triple from $2 trillion to $6 trillion by 2024. 3. Online table reservation system such as Open table Experiences initiative offering unique culinary events and dinner experiences. 4. Digital kitchen boards such as KDS, a digital menu board for kitchen staff linked to the restaurant's POI which displays orders automatically and efficiently. 5. Automated inventory management software tracking food and beverage stocks, anticipating quantities and scheduling reorders. 6. QR codes that allow customers to access menus online, order and pay. 7. Air purification technology like bipolar ionization and ultraviolet light.

The article discusses a new robot that is designed to access multiple stories, allowing it to serve more than just one area. It highlights its capabilities such as an "interactive touch screen, security doors, large video display screen for advertising, and mobile app integration." It proves it self to not only be advanced technologically, it could be a great revenue stream with its available advertising space. The robot delivering to the wrong room is also not an issue as it will call/notify the receiver of its arrival along with the items being locked via passcode access.

This paper discusses the role of PMS, POS, and GDS in the hospitality and tourism industry. It identifies key digital literacy and employability skills that students and educators need to develop to better understand and negotiate the changing, digitally focused landscape of the hospitality and tourism sector.

Hotel internet marketing leader, Vizergy introduces us 6 methods of emarketing for hospitality industry. They are: SEO (search engine optimization); PPC (pay-per-click advertising); Display Remarketing; Email Marketing; Local; Social.

AllSeated.com is a cloud based event planning tool that enables venues, event planners, vendors, and event hosts to seamlessly work together from one centralized website for free. An existing event planning system wastes huge amounts of money in labor and operations costs because of archaic and inefficient methods used for managing an entire event, such as paper and pencil, printed floor plans or Excel and email. In order to solve the mentioned problem, AllSeated.com is created basically. With AllSeated.com, all parties involved in planning the event are able to create venue maps, floor plan, seating charts, and guest list as well as easily access the creations from anywhere, at any time. Moreover, the cloud based event planning tool allows these parties to make instant changes based on most current information without unnecessary errors and time-consuming mistakes caused by a piece of paper work. That is, all parties involved can enjoy the cost/time saving and increased efficiency through the cloud based event planning tool.

A recent study from Motorola, a part of Motorola Mobility offering business and mission-critical communication products and services to enterprises and governments, finds that IT spending in hospitality industry is increasing, mainly driven by the need to improve guest experience. However, hotel technology managers will face the challenge to convince the top management to approve investment in the latest technology. To overcome this challenge, technology managers need to present the business case for new technology procurement to senior management, according to Karnib The research concludes that smartphones, tablets and mobile applications are the new trends moving into 2012 in the hospitality industry.

The articles talks about a hospitality security specialist that launches a new security technology for guests credit card information protection. Their goal is to have all the hotel industry applied this technology for better optimization of the service and to completely cover the risk to 100%. This technology will allow hotels to charge their customers, and the credit card information will not remain save in the system of the hotel. This will decrease risk for users and make payments much more secure.

The future of hospitality is approaching sooner than we thought. Biometric technology for airports is about to launch in an airport in Amsterdam eliminating passport and some other security measures. Also, hotels are looking into robots that clean room and maybe even give you a massage! 

Restaurants and hotels were among the first businesses to offer mobile-friendly websites as a way to improve the customer experience. Now, the hospitality industry is looking for new ways to reach consumers who have come to see technology as an integral part of the customer experience.

This article discusses a couple of ways in which hotels are extending themselves to go green. Specifically the article lists three ways in which these hotels are initiating themselves into going green, which are through low water consumption Power saving, and solid waste disposal. The article also discusses energy efficient lighting.  Along with discussing these processes, the article explains that its not easy to be green in this sector, but the hotel industry now has a new environmental conscience. This being great for hotels. its one step in opening a new way to help get our environment back to where it needs to be and with there being such a large scale of hotels why not get them in the best order that we can get them. 

As the article states"The hotel industry has long been associated with excessive waste: using powerful chemicals for cleaning and wasting energy for maintenance rather than being environmentally friendly. Moreover and as result of tourism industry growth, the demand for resources from the hospitality sector has exponentially increased. However, the new popularity of Eco Tourism has encouraged hotels to adopt new green practices that allow them to reduce their negative impact on the environment" The hospitality industry can help improve the environmental problems we are going through at the moment by simply adding: low water consumption, power saving, energy-efficient lighting and solid waste disposal. Furthermore, the guest are starting to become more aware and loyal to brands that are making changes to become green and there is where eco tourism starts and its getting bigger. In the future, all hotels will have to follow the LEED requirements which makes them follow certain rules to help reduce energy and go green. This will help the hotel managers and industry save money and at the same time help the environment.

This article report that sensitive data such as credit card information can be easily received through hotel wireless networks by cybercriminals due to the poor protection network. With the information, cybercriminals can make clone credit cards, which are indistinguishable from the real one and difficult to be traced. What worse is it takes months for hotels, customer and credit card companies to find out this criminal activity. Although hotels have began to step up security, this article notice that customers, especially those travel a lot, need to pay attention to their bank statement since the trend of hacker attacks didn't go down.

For that e-tourism technology, the greatest benefit for them is it can cut down the third party dependency, which can reduce a lot of cost (third-party fee, advertising cost, etc) and attract more kinds of customers.  It can offer direct booking, and the data could be collected real time. Especially it would connect to PMS, and when at night do the night audit, the process is simple but it can save a lot of time and maximize offline revenue. An it can easily for owners to see what the profit margin and other marketing analysis. 

The company Aptech Financial Solutions software has been recently chosen by eight different hotel companies. The software is back end accounting software which its investors believe to be the best in the business. The company has brought along over 120 plus new hotels in their recent acquirement including Summit Hotel Properties who has over 80 hotels. The company offers three different solutions to all your back end hospitality industry needs; Profitvue, Targetvue, and Execuvue.

This article is an introduction of the VingCard Elsafe that is the worldwide provider of hotel security. There are more than 39,000 properties worldwide and excess of 6.5 million hotel rooms being secured by VingCard Elsafe. VingCard Elsafe includes four main kinds of products. They are electronic locking systems, hotel safe series, energy management system, and software-based integrated room control dashboard. The e-locking system includes traditional magnetic-stripe, smartcard systems and the latest radio frequency technology (RFID) contact-less electronic locks compatible, near field communication (NFC), and the most reliable and widely spread wireless RF-online solutions. The hotel safe series provide the only UL-listed hotel safe series on the market today in keypad and RFID/RF-online models and it can also be offered with an internal power outlet. The energy management system provides an intelligent solution to reduce energy cost, while ensuring guest comfort and contributes to enhance green initiatives. The software-based integrated room control dashboard has interactive and user-friendly dashboard that for the first time integrates electronic systems and status to allow hotel properties in managing subsystems remotely over the hotel LAN or web-based connection. According to the introduction, VingCard Elsafe would be very practical to provide local sales, service and support the security management in hospitality industry even it may cost a lot on installation and maintenance.